The Role of C-Suite Diplomacy in the CMO-CIO Debate
If you follow the issues of the day in the customer experience management (CEM) arena, you are undoubtedly familiar with the theme of the CMO-CIO relationship, or the lack thereof. Those who hold those...
View ArticlePutting the “management” into CEM
In 1925, as his psychoanalytic methods began to find wider reception after decades of neglect, Sigmund Freud wrote, “Finally, I am no longer alone.” A similar sense of relief (if not vindication) must...
View ArticleScott Liewehr Honored with Philanthropic Award
Scott Liewehr, President Digital Clarity Group; Joseph R. Ficalora, President & Chief Executive Officer New York Community Bancorp, Inc. at the SLCD Gala November 9, 2013 Tuesday, November 12,...
View ArticleAnnouncing DCG’s Bringing the Power of Big Data to the Masses Report
Big Data is all the rage, yet many organizations are struggling to move beyond the hype and apply big data analytics in practical, measured steps. First, most big data investments to-date ($10 billion...
View ArticleAllen Bonde writes about Small Data for Direct Marketing News
Thursday November 14 2013, New York – A new piece by Allen Bonde, Partner & Principal Analyst at Digital Clarity Group, has been featured in Direct Marketing News. The piece entitle, “Think Small...
View ArticleWhat does “enterprise” and “midmarket” really mean for CEM?
Traditional market segmentations – by gross revenue or number of employees – are useful for sizing a market and calculating technology spend. But what does “enterprise,” “midmarket,” or “SMB” really...
View ArticleNov 26 Webinar: Sitecore acquires Commerce Server – the analysts’ perspective
Presenters Scott Liewehr, President & Principal Analyst, Digital Clarity Group Tim Walters, Ph.D. Partner & Principal Analyst, Digital Clarity Group Sitecore buys commerceserver.net: What does...
View ArticleJoin us for a special DCG Big Data Webinar on Dec 12
Thinking Small: DCG’s Big Data Outlook and 2014 Agenda Thursday, Dec 12, 2013 1:00 PM – 2:00 PM EST Allen Bonde, Partner & Principal Analyst, Digital Clarity Group Join Digital Clarity Group’s...
View ArticleQuick-take webinar replay: Sitecore buys commerceserver.net – What does it...
Scott LiewehrPresident & Principal AnalystDigital Clarity Group Tim Walters, PhDPartner & Principal AnalystDigital Clarity Group Listen to Digital Clarity Group’s Scott Liewehr and Tim Walters,...
View ArticleAllen Bonde featured in ZDnet, Forbes
Wednesday December 4 2013, New York – Digital Clarity Group Partner and Principal Analyst Allen Bonde has recently published a groundbreaking study on Small Data called Thinking Small: Bringing the...
View ArticleWebinar replay: Allen Bonde on Small Data
Listen to Digital Clarity Group’s Allen Bonde as he takes an exclusive look at DCG’s latest research and perspectives on the state of big data in this one hour webinar replay. Allen Bonde, Partner...
View ArticleWhere Have All the WCM Cowboys Gone?
Happy New Year. Here we are in 2014 and Web Content Management is in a funk. Yep, I said it. The entire sector is in danger of becoming an afterthought. Ask yourself a question: when was the last time...
View ArticleJoin us for the next Get Clarity webinar on Jan 30
Building World-Class CEM Solutions: Service Providers and Why They Matter Thursday, Jan 30, 2014 11:00 AM – 12:00 PM EST Attend January’s Get Clarity webinar for insights into DCG’s latest research on...
View ArticleSocial business, video marketing and service provider landscape round out...
Monday, January 13 2013, New York – DCG analysts will be speaking at a number of events this month. Partner and principal analyst Allen Bonde will present alongside speakers from Limelight Networks and...
View Article2014 Predictions, Trends and Hot Topics
Scott LiewehrPresident & Principal AnalystDigital Clarity Group Friday, January 17th @ 12:30pm Eastern / 9:30 Pacific On Friday, January 17th join Digital Clarity Group president and principal...
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